Service
NO. F2-13958, District F, Second Phase, International Trade Center,Yiwu City, Zhejiang Province, China.
+86-20-38398169
+86-20-38398181
info@worksitetool.com
sales@worksitetool.com
FAQ
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1. How to contact us?

You can write down your email when you check our products or you click contact us, we will contact you very soon. And you can also make it easy, write a email to info@worksitetool.com, we will reply you.


2. Which Market(countries) the products can do?

Our products are on sell all over the world more than ten years, just tell us which countries you want develop, we can offer the correct products for you. If you have more questions, pls send a email to info@worksitetool.com, we will reply you.


3. Any Certificate come along with the products?

Our products have the certificates like c-UL, c-ETL, CSA, CE, GS, EMC, RoHS, and so on for different market, if you want more details about the certificate, pls send email to info@worksitetool.com, we will reply you.


4. What is the Quality of the products?

We have three quality level for our products, High, Medium and economic quality, just tell us what quality level you want, we can recommend to you.


5. Do you have any Quality control?

Yes, we have our own test lab located in Shanghai China, and we will test the products bu international test standard to check the product quality. And our QA/QC team will inspect the goods strictly before the shipment.


6. What about the after sell service of the products?

Usually we send 1% easy broken spare parts along with the orders, and also we can reply technical support by email. Special for North American, we have our own customer service located in USA and toll free: 866-915-8625 to deal with the request of after sales service.


7. Package design is available?

Yes, no problem.


8. Product R&D is available?

Yes, we have our own R&D team, if you want to develop the new products, pls send email to info@worksitetool.com, we will reply you.


9. Consolidation is available?

Yes, we have our own warehouse located in YIWU, China, we can consolidate the goods for you. But if you have more other venders goods want to consolidate in our warehouse, we may charge for you. For more details, pls send email to info@worksitetool.com, we will reply you.


10. How about the payment term?

You can discuss this with us by email info@worksitetool.com.


11. How about the delivery time?

Usually from the order date to the onboard date is 7days, if you want shorter or longer lead time, pls tell us before confirm the order, we can check for you.


If more question not included above, pls contact with info@worksitetool.com, we will reply you very soon.